Terms and Conditions of Use・Privacy Policy

KATO has established the following privacy policy (hereinafter referred to as the “Policy") regarding the handling of personal information of users of KATO "Rail-Navi" service (hereinafter referred to as "Users"). We will promote the protection of personal information by establishing a system for protecting personal information, having all employees recognize the importance of protecting personal information, and ensuring that all employees are fully aware of the importance of protecting personal information.

 

Article.1 (Personal Information)

The term “personal information” as used in this policy is the same as the definition in the Act on the Protection of Personal Information (Act No. 57 of 2003, hereinafter referred to as “Personal Information Protection Act”), and refers to information about a living individual that can identify a specific individual by name, date of birth, or other description contained in such information, or that contains a personal identification code.

 

Article.2 (Purpose of use of personal information)

We will acquire personal information of users and use the acquired information to the extent necessary for the following purposes. If we intend to use personal information beyond the scope of the following purposes, we will obtain prior consent from the user in an appropriate manner.

1. KATO to provide KATO's services (hereinafter referred to as the "Services") To provide our services (hereinafter referred to as the "Services")

2. To improve the contents of this service or develop new services

3. To provide information on new features, updates, campaigns, etc. of the Service and other services provided by KATO (including sending e-mails, flyers, and other direct mailings) For the following purposes

4. To contact you as necessary for maintenance, important notices, etc.

5. To respond to comments, inquiries, etc. from users regarding the Service (including to confirm the identity of the user).

6. To report to users on the use of this service

7. To request cooperation for questionnaires, interviews, etc. related to this service, to request participation in various events, or to report the results of such events, etc.

8. To research and analyze the usage history of this service and use the results to improve and develop this service and to deliver advertisements.

9. To provide personal information to companies, etc. participating in events sponsored by KATO based on the user's consent or application.

10. To identify users who have violated the Terms and Conditions or who are attempting to use the Service for fraudulent or unjustified purposes, and to refuse their use of the Service.

 

Article.3 (Management and protection of personal information)

Personal information shall be strictly managed and shall not be disclosed or provided to any third party without the consent of the user, except in the following cases. In addition, in consideration of safety, we will take measures to prevent and correct risks such as unauthorized access to personal information, loss, destruction, falsification, and leakage of personal information.

1. When it is necessary for the protection of a person's life, body, or property and it is difficult to obtain the user's consent

2. When it is especially necessary to improve public health or promote the sound growth of children and it is difficult to obtain the user's consent

3. When it is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law, and obtaining the user's consent is likely to impede the execution of such affairs.

4. Other cases permitted by laws and regulations

 

Article.4 (Outsourcing the handling of personal information)

We may outsource all or part of the handling of personal information within the scope necessary to achieve the purpose of use. In such cases, KATO will thoroughly examine the eligibility of the consignee, stipulate confidentiality obligations in the contract, and exercise necessary and appropriate supervision over the consignee.

 

Article.5 (Joint use of personal information)

We may share the personal information of users within the following scope and purposes to the extent necessary to achieve the purpose of use.

 

[Purpose of joint use]

For surveys and questionnaires to assist in product development,
for notifications of events, etc.

[Scope of personal information to be shared]

Name, address, telephone number, e-mail address, payment information, etc.

[Scope of joint use]

Sekisui Kinzoku Co. Ltd., and Hobby Center Kato Co. Ltd.

[Persons responsible for the management of personal information]

 Hiroshi Kato (representative of each)

 

 

Article.6 (Disclosure of personal information)

Users may request to disclose their personal information held by KATO in accordance with the procedures set forth in Article 9. Upon receiving such a request from the user , KATO will disclose the information to the user without delay. However, if KATO decides not to disclose the information, KATO will notify the User to that effect without delay.

1. When there is a risk of harm to the life, body, property, or other rights or interests of the user or a third party

2. If there is a risk of significant hindrance to the proper conduct of our business

3. In case of violation of other laws and regulations

 

Article.7 (Correction, etc. of Retained Personal Data)

1. If the personal information held by KATO is incorrect, the User may request KATO to correct, add, or delete (hereinafter referred to as "correct, etc.") the relevant personal information in accordance with the procedures set forth in Article 9. The User may request KATO to correct, add, or delete (hereinafter referred to as "Correction, etc.") such personal information in accordance with the procedures set forth in Article 9.

2. Upon receiving a request as described in the preceding paragraph, we will conduct the necessary investigation without delay, and if as a result we determine that there is a reason for the request as described in the preceding paragraph, we will correct the relevant personal information without delay.

3. When we decide to make or not to make corrections, etc. based on the preceding paragraph, we will contact the user without delay.

 

Article.8 (Suspension of Use of Personal Information, etc.)

1. Users may request KATO to stop using, erase, or stop providing to third parties (hereinafter referred to as "stop using, etc.") their personal data held by KATO in accordance with the procedures set forth in Article 9. The User may request KATO to cease using, erase, or cease providing to a third party (hereinafter "Cessation of Use, etc.") personal data held by KATO in accordance with the procedures set forth in Article 9.

2. Upon receiving a request as described in the preceding paragraph, we will conduct the necessary investigation without delay, and if we determine that there is a reason for the request as described in the preceding paragraph, we will cease use of the relevant personal data. However, in cases where the suspension of use, etc. of personal data requires a large amount of expense or is otherwise difficult to implement, and where alternative measures necessary to protect the rights and interests of users can be taken, this alternative measure will be taken.

3. When we decide to suspend or not to suspend the use of personal information in accordance with the preceding paragraph, we will contact the user without delay.

 

Article.9 (Procedures for disclosure, etc. of personal information)

When making a request as stipulated in Articles 6 through 8, the user shall follow the procedures separately prescribed by KATO (fees will be charged for some of the procedures). Please contact us for details.

 

Article.10 (Privacy Policy Modification Procedures)

We will review the contents of this policy from time to time and strive to improve it. The contents of this policy may be changed except as otherwise provided in laws and regulations or in this policy. The revised Privacy Policy shall become effective when it is notified to users or posted on KATO's website in a manner prescribed by KATO.

 

Article.11 (Compliance with laws, regulations and norms)

We will comply with Japanese laws and regulations and other norms applicable to personal information in our possession.

 

Article.12 (Response to complaints and consultations)

KATO will receive complaints and consultations from users regarding the handling of personal information, and respond to such complaints and consultations in an appropriate and timely manner. We will also respond promptly and appropriately to requests from users for disclosure, correction, addition, deletion, or refusal of use or provision of said personal information.

 

Article.13 (Safety control measures)

We take organizational, physical, personnel, and technical measures to prevent unauthorized access to personal information, loss, destruction, alteration, and leakage of personal information by restricting access to personal information files, recording access logs, and implementing security measures to prevent unauthorized access from outside KATO. We will prevent unauthorized access to personal information, as well as the loss, destruction, falsification, leakage, etc. of personal information. In the unlikely event of an incident involving the leakage of users' personal information, we will promptly report the incident to the regulatory authorities in accordance with the Personal Information Protection Law and related guidelines, and take necessary measures to prevent similar incidents from occurring or recurring, in accordance with the instructions of the relevant regulatory authorities.

 

Article.14 (Our address, name of representative, and personal information protection manager)      

Our address, representative and the name of the personal information protection manager are as follows

Address: 1-24-10 Nishi-Ochiai, Shinjuku-ku, Tokyo

Representative: Hiroshi Kato

Personal Information Protection Manager: Naoaki Maiya

 

Article.15 (Inquiry contact)

For inquiries regarding our handling of personal information, please contact to
KATO Customer Service

1-24-10 Nishi-Ochiai, Shinjuku-ku, Tokyo

Mail railnavi@kato-train.co.jp

 

Enacted and effective on February 13th, 2024.